Terms and Conditions
All items (except bespoke items) are covered by the “Distance Selling Regulations”. You are entitled to a refund of the purchase price if you decide to change your mind and inform us within fourteen days of receipt of your purchase. In these circumstances, return postage, packing and insurance costs remain with you, the buyer.
Further to this, we will give a full refund (inc. return P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product). Please note the points regarding natural materials and variations, below.
In either case, any refund requires that the item is returned as supplied (with all tags, extras, packaging etc) and in original sound condition. Please note that belts which have been pulled through the buckle are not usually returnable.
Any customs duties paid by non-EU buyers remain the responsibility of the buyer and will not be refunded by Hrothgar Stibbon Leathergoods.
All Hrothgar Stibbon Leathergoods products are covered by a twelve month guarantee against craftsmanship or material faults as well as a lifetime support service. Please refer to your care card for details.
Leather is a Natural Material
Leather is a natural material and slight differences in shade/colour from the traditional tanning processes occur from batch to batch. We will inform you and request your permission before production begins if there is a significant colour difference in the main leather (for lining leathers, see below) from those displayed on this website.
Small scars and growth marks from the life of the animal do occur and are considered as normal and implicit in the item description. We always work to conceal scars but growth marks often form an attractive feature.
Lining leathers used (usually pig split or suede) may differ significantly in shade depending on availability at our suppliers. We reserve the right to use either the suede or smooth side of lining leathers pursuant to achieving the most desirable effect.
Photography and Monitors
Every effort has been made to photograph our products as naturally as possible and colours have been checked on a calibrated monitor (screen) before publishing. However, different monitors and resolutions can and do show colours and light differently in shade or tone and Hrothgar Stibbon Leathergoods cannot be held responsible for this.
All our products, being handmade by real people, will be slightly different. Each item is made to order and will be fashioned by the craftsman according to any peculiarities in the hides used (see above) or, of course, accounting for an individual customer’s requests. While every effort is made to match product pictures precisely, small differences will occur.
This makes each item unique and is not considered as constituting “significant difference” from item descriptions unless differing significantly from specifications given in communications pertaining to a specific sale.
Guarantee and After-Sales Service
Your Hrothgar Stibbon Leathergoods product is guaranteed for twelve months against material or workmanship faults. In the extremely unlikely event that either of these occurs, please contact us to begin resolution of the issue. We reserve the right to repair, replace or refund at our discretion. If postage is necessary, the costs will be covered by us where shipping method and costs are approved by us first. For small repairs / parts replacements, we may send you the part for local or DIY repair.
Should your product require repair or refurbishment throughout its life, we will undertake the work for a modest fee or for free. Please contact us to make arrangements. In these circumstances, any postage costs remain with you, the customer.
Your guarantee and lifetime support pledge is embodied in your care card. Please keep it in a safe place.
Hrothgar Stibbon is a Registered Trademark.
Please note that this business is bound by English law and that in the event of any dispute English law will apply.