Shipping and Returns
I always aim to have your quality leathergoods winging their way to you as quickly as possible and you will be sent a message giving an expected dispatch time shortly after your order has been received. Shop items usually take two to four weeks (bespoke items typically eight weeks) and belts are usually dispatched within a couple of days.
If you would like to know the expected dispatch time before you purchase, please send me an email enquiry.
All postal methods are tracked / signed for to confirm delivery.
UK postage usually takes 24-48 hours.
EU postage usually takes five days.
Worldwide postage usually takes five to eight days by courier but can of course take longer.
Any customs clearance and duties payable by non-UK buyers remain the responsibility of the buyer.
All items (except bespoke items) are covered by the “Distance Selling Regulations”. You are entitled to a refund of the purchase price if you decide to change your mind and inform me within fourteen days of receipt of your purchase. In these circumstances, return postage, packing and insurance costs remain with you, the buyer.
Further to this, I will give a full refund (inc. return P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform me within seven days of receipt of the item and where I confirm that the issue is genuine. (This will usually apply in the unlikely event that I have sent you the wrong colour, size or product). Please note the points regarding natural materials and variations, in the terms and conditions.
In either case, any refund requires that the item is returned as supplied (with all tags, extras, packaging etc) and in original sound condition. Please note that belts which have been pulled through the buckle are not usually returnable.
Any customs duties paid by non-UK buyers remain the responsibility of the buyer and will not be refunded by Hrothgar Stibbon Leathergoods.
All Hrothgar Stibbon Leathergoods products are covered by a twelve month guarantee against craftsmanship or material faults as well as a lifetime support service. Please refer to your care card for details.